Switchyard · where requests go

Most of the queue never touches a person.

One month of routing, as shares of the whole. Point at a slice; the centre follows.

Seven in ten never wait

Auto-routed requests land with the right desk before anyone reads them — the share this whole product exists to grow.

The hand-sorted rump is shrinking

Eight percent still needs a person to place it, down from a third at launch. Each month's classifier update takes another bite.